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You Are Here : Application Maintenance Services

In challenging business environment, Organizations need to focus on core business activities, and outsource the management of non-core business such as IT. This has been done traditionally as well. Now there is a need to further reduce IT sustenance costs while ensuring business-as-usual; increase operational efficiency, service availability; and have flexible pricing based on pay-per-usage model.

GenApps AMS model focuses on satisfying exactly these needs by using flexible & scalable Leveraged Shared Services Delivery Model with following benefits:

• SLA driven Support
• Improved Operational excellence using ITIL practices
• Cost Effective by using optimal Offshore-Onsite global delivery model with high offshore ratio
• Guaranteed YOY productivity improvement for multi-year engagements
• Continuous focus on application improvement areas to increase application stability & user satisfaction

Our key service offerings include:

• Functional Support
• Technical Support
• System (Applications) Administration
• Help Desk Services
• DBA Services :       

  • Database installation and patching
  • Database Tuning
  • Backup, restore and recovery
  • Analysis and mitigation of interruptions
  • Solving rare and atypical error
  • Capacity Planning
  • Licensing Consultancy etc.

• Developments with the following tools :